If we are not addressing your questions here, our knowledgeable team of sales and dispatch staff are available to help you at every step in the process. Please refer to the contact page to get in touch!
Ask about the company’s DOT Safety Rating. It is easy to find a carrier’s safety rating on the Internet. Go to SAFER and search by Company Name, USDOT number or MC number. The U.S. Department of Transportation issues safety ratings based on a company’s record and adherence to Federal Motor Carrier Safety Regulations. The highest rating possible is “Satisfactory.” Other ratings issued are “Conditional,” “Not Rated,” and “Unsatisfactory.” Windstar Lines is proud to have a DOT safety rating of Satisfactory. Our USDOT number is 608224 and our MC number is 292914.
Windstar Lines carries $10 million of liability coverage, which is twice the legal limit required by the Federal DOT. We are happy to provide you with a certificate of insurance that specifies our insurance coverage and the effective dates of the policy.
Since 1981, the principal owners of Windstar Lines have owned a travel agency and tour company. In those businesses’ early years, motorcoaches were chartered from other area coach operators, but we were never satisfied with the cleanliness of the equipment, friendliness of the drivers, or overall service. It was out of the necessity to bring a higher caliber experience to our customers that Windstar Lines began operation in 1995.
One of the best ways to learn about a company is by having a firsthand look at their equipment, people, and property. Take some time out of your day to drop by their facility and take a look at one of their coaches, their offices, and garage. You will be able to tell a lot about the company by what you see. Windstar Lines welcomes visits from current and potential customers. Feel free to stop by and say hi!
We are small enough to provide you with personalized service, yet large enough to take care of your needs. Windstar Lines operates a fleet of over 250 vehicles, all of which are available for customers’ bus charter and rental needs.
Our Testimonial page is a great place to see what people have to say about their experiences and our services. If you’re looking for something specific, give us a call! We’re happy to help!
Due to our stringent preventative maintenance program, Windstar Lines boasts an extremely low roadside failure rate. Unfortunately, even on a brand new motorcoach, mechanical failures can happen. In order to ensure that our customers have little to no inconvenience if this happens, Windstar Lines is well-connected with carriers in our areas and has developed longstanding relationships with carriers throughout the nation. We are members of The United Motorcoach Association, American Bus Association, Midwest Bus & Motorcoach Association, and Trax Captive Insurance Group, and we can count on other members for support.
When entering into a contract for service, someone chartering a motorcoach should be aware of exactly what is included in the price estimate. For example, items such as a driver’s hotel room, tolls, parking fees, relief driver charges, excess mileage, and rate per mile should be addressed in your quote. If you choose, Windstar Lines will itemize the costs of your trip. You will be made aware of any charges above the quoted price of the trip.
Windstar Lines requires a deposit of $250 or 10% of the charter price, whichever is greater, per vehicle to reserve equipment. If the group must cancel the motorcoach, the deposit is refundable as long as the trip is cancelled prior to 30 days before departure. For trips booked within 30 days of departure, our sales staff will work with each group to ensure the group has adequate time to promote their trip. Talk to your sales representative for individual situations that require extra attention.
We offer many services beyond charter trips and bus rentals. We are happy to provide hospital shuttle buses, hotel shuttle buses, parking lot shuttles, and campus/college shuttle buses. We can be of help for just about any situation where a group of people need transportation solutions!
We are small enough to provide you with personalized service, yet large enough to take care of your needs. Windstar Lines operates almost 250 vehicles available for bus charter and rental.
